General Conditions

OFFICE HOURS:

Monday to Friday 9:30 to 13:00 PLEASE MAKE APPOINTMENT!

 

TELEPHONE:

Monday to Friday from 9:30 to 14:00 and 16:00 to 19:30 h

Saturday from 10 h to 13 h

¡EXCEPT IT'S URGENT!

 

CLOSED:

24.12., 25.12., 31.1., 1.1., 5.1., 6.1.

 

TERMS & CONDITIONS

General conditions:

Water, electricity and gas are included in the price, if we do not inform you differently.

A security deposit of 200 € - 450 € will be required latest on the day of arrival in cash

The final cleaning is included in the price – if we do not inform you differently.

Linen & towels (except beach towels) can be rented for 10 € per person. Please inform us in advance.

Minimum stay: 4 nights

Prices in the winter months might be different - please ask!

 

Supplemetary services:

Supplementary cleaning: 13 € per hour

Changing of bed linen & towels: 12 € per person

Cot & high chair: 15 € per week

Folder bed: 15 € per week

Interpreter: 20 € per hour (min 1 h)

 

Payment & charges:

30 % of the total price within 7 days after receiving the booking confirmation.

40 % of the total price minimum 8 weeks before arrival.

Final payment latest in cash at arrival.

Except when other terms have been agreed in advance.

With the confirmation of the down payment, the property will be reserved for you. If we do not receive the down payment within the 7 days and have not heard from you, we can offer the property to anyone else without giving notice to you.

Once the second payment has been credited to our account, we will forward you the address and directions to the property.

Failing payment on the fixed due dates, Viviendas Excelentes S.L. can demand the immediate cancellation of the present contract.

The security deposit will be returned to you if the property is to be found in the same conditions as before your stay and the keys have been returned to us.

If the security deposit will be given back at the end of the stay and the cleaner finds a damage or loss, you will be held responsible.

 

Cancelation:

Until 61 days before booked period: free of charge

Afterwards or no show: 100 % of the total sum have to be paid except when the property can be let to other tenants (depends on the owners agreement)

If the holidays have to be cut short, money will not be given back.

 

Duration of stay:

The period of stay cannot be extended without the written agreement of Viviendas Excelentes S.L. - Rent Your Holiday.

A 4 nights stay period is the minimum.

Please ask as well for long term / winter months rentals and our special conditions.

 

Important:

About any complaints regarding the property, Viviendas Excelentes S.L. - Rent Your Holiday has to be informed within 2 days, preferably written.

At the end of your stay, the property has to be handed over:

- tidy

- empty fridge (everything what is still closed would be appreciated by the cleaners)

- empty dish washer

- empty bins

- air conditioning / heating turned off

- windows closed

- linen & towels gathered

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